Refunds
We offer refunds on products under the following conditions:
- Eligibility: To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.
- Time Frame: Requests for refunds must be made within 30 days of the purchase date.
Process
- Initiating a Refund: To initiate a refund, please contact us at info@spdonline.in with your order number and reason for the return.
- Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@spdonline.in and send your item to: Katha Ghara Line, Mahandra Bagan Pal Pukur Dhar, Near – Unayan Songo, P.S- Chinsurah, Post & Dist – Hooghly, Pin-712123.
Shipping
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Shipping Times: Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact Us
For more information about our refund policy, if you have questions, or if you would like to make a complaint, please contact us by email at info@spdonline.in or by phone at +91 94337 79887.